How to get help if you are homeless or think you’re about to become homeless

Being homeless or being threatened with homelessness can be terrifying.

The information below aims to help you find the support you need to get you back on your feet.

Note: This information applies to Wales only. For England see Homeless Link.

The support available will change depending on your personal circumstances – for example, whether or not you have children or whether you have mental health issues.

What is homelessness?

You are ‘homeless’ if:

– You do not have accommodation that you are legally entitled to occupy

– Your accommodation is not accessible to you

– For another reason it isn’t reasonable to stay in your accommodation

These are all examples of homelessness:

  • Sleeping rough
  • Living on a friend or relative’s sofa (sofa surfing)
  • Squatting
  • Living away from home due to domestic abuse despite having a legal right to occupy that property
  • Living in a hostel, B&B or other temporary accommodation because you do not have, or cannot access, your own home


Are you sleeping rough?

If you are sleeping rough or are concerned about someone you’ve seen sleeping rough, report yourself or them through StreetLink. This service connects rough sleepers to local services who can support them.

  • Call 0300 500 0914
  • Visit StreetLink
  • Download the free app for Apple or Android


Are you homeless?

If you have become homeless or think you may be about to become homeless, tell your local council’s Housing Options centre. Access to most homeless services in Wales is controlled by your council.

There are 22 councils in Wales.

Search online for ‘Housing Options’ followed by the name of your council or area. For example: ‘Housing Options Cardiff’ or ‘Housing Options Ceredigion’.

Or you can visit the council offices in person and ask about the Housing Options department.

Housing Options will support you to stay in your home if you are at risk of becoming homeless. If you are already homeless they will assess you and work to get you somewhere to stay.


More online & telephone advice

Shelter Cymru

The Shelter Cymru website offers expert advice and support for people who are homeless or at risk of homelessness. You can also ring their advice line on 03450 755005.

Shelter Cymru have launched a free housing advice app which is available for download for Apple, Android and Windows phones and tablets.

Samaritans Cymru

The Samaritans are always ready to listen.

You can contact them free on 116 123 24 hours a day or call 0808 164 0123 for a Welsh language service.