Help & Advice

Where to get help if you are homeless or at risk of homelessness in Wales

Asking for help from the homelessness services that can help you is the first step

Getting help

Tell your local council

If you are homeless, or think you might be made homeless soon, you must tell your council.

Your council or local authority will have a Housing Options team, whose job it is to address homelessness in the area.

There are 22 councils in Wales. Find your local council.

To find your Housing Options team, search online for ‘Housing Options’, followed by your council or area.

Additional help and advice for people experiencing homelessness


Find a homelessness service across Wales from The Wallich

Visit our services directory to find a homelessness project near you.


Contact Shelter Cymru


Shelter Cymru are a Wales-based housing charity whose website and phone line provides advice and support for people who are homeless or at risk of homelessness.

 0345 0755 005

You can also download the Shelter Cymru app for iOS or Android.


Call the Samaritans

The Samaritans listen and offer emotional support.

You can call them for free at any time of day.

116 123

If you want to speak to them in Welsh, call between 7pm and 11pm, seven days a week.

0808 1640 123

This information is for Wales only. The system in England is different. For more information, visit Homeless Link


Concerned about someone sleeping rough?

StreetLink connects local services with people sleeping rough in their area.

Find out more about StreetLink.

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