Homelessness is a complicated issue with many factors contributing to why someone is without a home.
Being homeless impacts on many parts of a person’s life, affecting their health, education and ability to find work and it can lead to an increase in re-offending for those with a criminal past.
We undertake research with our service users in order to better understand homelessness, as well as commissioning external researchers to undertake larger projects.
We use what we learn to influence those with the power to make lives better for homeless people in Wales by pro-actively suggesting how services can be improved and responding to councils and the Welsh Government when they ask for information.
The Wallich asked its service users 20 questions, rating the support they receive from ‘Excellent’ to ‘Bad’, in order to improve the quality of its service delivery.
96% of our clients rated The Wallich’s overall support as ‘Excellent’ or ‘Good’.