Neath Port Talbot Launch

Welsh homelessness charity, The Wallich, has opened the doors to its new Neath Port Talbot Prevention and Wellbeing Support (PAWS) service.

PAWS hosts a variety of floating support services available to anyone who has a housing-related need in Neath Port Talbot.

Services include access to individual support, workshops on budgeting and maintaining a tenancy as well as education, employment and training opportunities.

A launch event took place at the PAWS head office in Neath on Friday 14 July. The event engaged partner agency representatives and local politicians with the project’s services.

The service will be delivered from local offices situated in Neath, Port Talbot, Glynneath and Pontardawe. The service will be provided by 20 full-time and two part-time staff.

Harry McKeown, South West Wales Area Manager at The Wallich, said –

“Our experienced support workers will focus on the long-term solutions to homelessness and promoting the wellbeing of people in the Neath Port Talbot area. Our approach is to offer sustainable support to those who need our services.

“Regardless of age, type of tenancy or where people live in Neath Port Talbot, our service users can expect housing-related support in areas such as managing their tenancies, finding private rented accommodation and managing financial issues.

The four new offices also provide locality hubs where further prevention and wellbeing support can be accessed, such as advice and signposting with substance misuse or alcohol misuse issues and managing physical or mental health.

A specialist conflict resolution service provides mediation for those who have anti-social behaviour, family or landlord disputes which require intervention to prevent homelessness.

Our specialist private rented sector worker will develop relationships with private landlords that will enable our service users to access and maintain quality private rented accommodation.

To ensure the longevity of the support provided, service users can take part in training, education or voluntary opportunities that will lead to employment or engage in a befriending service which aims to address the effects of loneliness.”

Antony Kendall, Director of Operations at The Wallich, said –

“Our increased presence in the Neath Port Talbot area is a welcome addition to The Wallich’s pan-Wales reach. We are currently in 19 Welsh local authorities, helping us work towards a collaborative approach to preventing and tackling homelessness in Wales.

We know the number of rough sleepers is increasing in Wales. For example, in Swansea, the number of people supported by our Rough Sleepers Intervention Teams, has seen a 21% increase between the first quarter of 2016 and same quarter in 2017. The Neath Port Talbot PAWS service is one of 72 Wallich initiatives that we are hoping to make an impact on reducing these numbers.”

NPT PAWS office details


Neath (Project Head Office)

Pendrill Court,
119 London Road,
Neath, SA11 1LF

Office hours: Monday – Friday, 8am – 6pm.
Saturday 9am – 5pm
Phone: 01639 642202

Port Talbot

Address TBC
Office hours: Monday – Friday, 8am – 6pm.
Saturday 9am – 5pm


C/O Glynneath Training Centre,
Oddfellows Street,
SA11 5DB
Office hours: Monday – Friday, 9am – 5pm
Phone: 01639 500172


C/O Cross Community Centre,
1 High St,
Office hours: Monday – Friday, 9am – 5pm
Phone 01792 346578