The Wallich achieves Trusted Charity Mark award

14 Dec 2020

As a leading homelessness and rough sleeping charity in Wales, The Wallich is proud to have achieved the Trusted Charity Mark award.

Becoming an official ‘Trusted Charity’ is a quality mark awarded by NCVO (National Council for Voluntary Organisations) for the vital work we do as a third sector organisation, across Wales.

What is the Trusted Charity Mark?

The Trusted Charity Mark​ is a quality mark awarded to organisations after an external assessment. It is a nationally-recognised award.

Achieving the award offers external verification of the quality and credibility of The Wallich as an organisation and highlights our transparency as a charity.

Trusted Charity is built on 11 quality areas:

The Wallich has proven abilities in these areas. For example, we are particularly proud of our Service User Shadow Board, made up of clients across Wales.

The Board offers a platform to voice their ideas around service delivery to our Senior Leadership Team and are often consulted on changes to the organisation. This also includes the opportunity to be part of interview panels which recruit new staff.

Levels of achievement


Each quality area consists of two levels of achievement.

Organisations choose the level according to staff capacity, resources, organisational culture or working patterns.

There are two levels of the award. The Wallich chose and achieved Level 1.

This demonstrates that legal obligations have been met and systems and structures have been put in place which protect the rights of service users and employees.

Lindsay Cordery-Bruce, CEO at The Wallich, said

“Our staff have worked tirelessly throughout the Coronavirus pandemic.

Supporting more than 4,000 people experiencing homelessness, going above and beyond their daily responsibilities and on top of that, achieving this quality mark.

I am so incredibly proud of the continued hard work and effort that has gone into the accreditation process.

I want to say thank you to every member of staff that has been involved, from the Board of Trustees through to volunteers. Their collective commitment has enabled The Wallich to achieve this nationally recognised award.”

To ensure that The Wallich continues to embody the qualities of the Trusted Charity Mark, our own organisational values and provide the best support for people experiencing homelessness, check out our published business plan for 2020 – 2025: Time for Transformation.

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