At the Wallich, we care about your privacy and we also understand that as people change, so do their interests.
Your support helps us get people off the streets, keep people off the streets and create opportunities for people. At The Wallich, we take your privacy seriously and will only use your personal information to administer your account and provide the services you have requested from us.
The Wallich is responsible for the information that we collect. Therefore, it is our responsibility to ensure it is stored and processed safely and fairly. This policy outlines the data that we collect, how it is used and your rights over your data.
We only collect the information that we need in order to effectively administer your account, improve our services and communicate with you in the way(s) you have chosen on an ongoing basis.
The data we collect falls into two categories:
Personal information is collected in a variety of ways. When making a donation or signing up to an event or mailing list on our website, the information you provide is automatically recorded on our supporter database, along with your communications preferences and any other details that you have entered.
If you make a donation or communicate with us in any other way (email, telephone, face-to-face, JustGiving etc.) your information may also be entered manually onto the supporter database, where it is necessary to administer your account and / or to provide the services you have requested from us.
Details of ongoing communications and transactions are also recorded on the supporter database.
The information you provide will be used to:
We will never share your data with other organisations for their own use, unless it is legally required for us to do so.
We do, however, work with carefully selected partners who provide software and services to help us store and process your information safely and effectively. We only work with organisations that we trust, we always ensure that necessary due diligence checks are undertaken and appropriate contracts are in place to ensure that they: abide by General Data Protection Regulation (GDPR);; only use your information for the purposes it was supplied; and treat your information as carefully as we would.
Where data is transferred outside of the EU, relevant safeguards are put in place such as the EU’s standard contract clause which ensures compliance with the General Data Protection Regulation (GDPR).
We will rely on your consent as the primary legal basis for us to contact you. To do this, we’ll give you the opportunity to let us know how you want to be contacted by making sure that all official materials such as website donation forms, register interest in event forms, raffle tickets etc. will prominently feature a privacy statement and positive opt-in to consent by channel and area.
In some instances, you may contact us through a channel whereby you have not had the opportunity to indicate your future communications preferences (e.g. sending a donation in the post with an accompanying letter). In these circumstances, and providing you have freely provided us with your contact details and have not requested otherwise, we’ll be relying on legitimate interest as a basis to contact you about our work and future opportunities to get involved.
We’ll review our database on an annual basis and if it looks like you haven’t engaged with our work for over two years, we’ll send you a message to let you know that we intend to remove your contact details from our database. If we don’t hear otherwise from you within 28 days of our email we will:
Under General Data Protection Regulation (GDPR), you have a number of rights over how your data is used. This includes:
Full details of your rights under GDPR can be found at the Information Commissioners Office website www.ico.org.uk.
If you have any questions or concerns about how your information will be used, please contact our team at firstname.lastname@example.org or 029 2066 8464.
Last updated: 05 August 2020