The Wallich is a homeless charity based in Cardiff and provides services for homeless people throughout Wales.

The management and all who work at The Wallich are committed to providing the highest possible level of service in satisfying the requirements of our customers.

In order to ensure that we achieve excellence in all our activities we have implemented a formal Quality Management System, which satisfies the requirements of BS EN ISO 9001:2015.

The charity’s objectives which underpin the Quality Management
System are:
• Our customer’s needs shall be fully understood.
• Appropriate resources are provided in terms of facilities and relevant skills to fulfil customer needs.
• The charity is committed to a process of continual quality improvement, and sets quality improvement objectives which are re-assessed regularly.
• Progress towards the quality objectives is monitored.

The quality policy and quality objectives adopted by management have been made known to all employees. This will be the foundation on which we will build continuing
improvements in our performance and in the effectiveness of the Quality Management System.

The Quality Policy and Management System are reviewed and updated regularly to take account of changing circumstances, customer requirements, objectives and improvement opportunities.

Chief Executive: Lindsay Cordery-Bruce

Date: 13th March, 2018