Quality Assurance

The Wallich is a homeless charity based in Cardiff and provides services for homeless people throughout Wales.

In order to ensure that we achieve excellence in all our activities, we have implemented a robust Quality Management Framework.

This enables us to routinely collect, measure and act on data to deliver the highest possible standard of service to satisfy the requirements of our customers.

We also hold the Trusted Charity Mark which assists in the guidance of a systematic quality approach.

All Stakeholders at The Wallich has a committed interest in further improving and expanding the service delivery by participating in the quality activities.

The charity’s objectives which underpin the Quality Management System are:

• Our customer’s needs shall be fully understood.
• Appropriate resources are provided in terms of facilities and relevant skills to fulfil customer needs.
• The charity is committed to a process of continual quality improvement and sets quality improvement objectives which are re-assessed regularly.
• Progress towards the quality objectives is monitored.

The quality policy and quality objectives adopted by management have been made known to all employees. This will be the foundation on which we will build continuing improvements in our performance and in the effectiveness of the Quality Management Framework.

The Quality Policy and Management System are reviewed and updated regularly to take account of changing circumstances, customer requirements, objectives, and improvement opportunities.

Chief Executive: Dr Lindsay Cordery-Bruce

Date: 20/10/2022